<p class="MsoNormal"><span lang="EN-US">Deviations
and software bugs are recorded in Mantis Bug Tracker.<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US">The
severity of deviations is assessed with the following criteria:<o:p></o:p></span></p><p class="MsoListParagraphCxSpFirst" style="text-indent:-18.0pt;mso-list:l5 level1 lfo4"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Major:
major non-compliance or functionality not working without a workaround,<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" style="text-indent:-18.0pt;mso-list:l1 level1 lfo2"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Medium:
non-compliance or functionality not working but with a workaround,<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Minor:
No non-compliance but software behavior is outside of specifications.<o:p></o:p></span></p><p class="MsoNormal" align="left" style="margin: 0cm 0cm 0.0001pt;"><span lang="EN-US">&nbsp;</span></p><p class="MsoNormal" align="left" style="margin: 0cm 0cm 0.0001pt;"><span lang="EN-US">The priority
of deviations is assessed with the following criteria:<o:p></o:p></span></p><p class="MsoListParagraphCxSpFirst" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">High:
resolution cannot be postponed to a new version or is critical for compliance<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Normal:
resolution should be done without prior consideration<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Low:
resolution is neither considered as mandatory or urgent <o:p></o:p></span></p><p class="MsoNormal" align="left" style="margin: 0cm 0cm 0.0001pt;"><span lang="EN-US">&nbsp;</span></p><p class="MsoNormal" align="left" style="margin: 0cm 0cm 0.0001pt;"><span lang="EN-US">The
responsibilities related to deviations management are:<o:p></o:p></span></p><p class="MsoListParagraphCxSpFirst" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Technical
Unit, Business Owner and Quality can report deviations (whoever found it).<o:p></o:p></span></p><p class="MsoListParagraphCxSpMiddle" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Technical
Unit describes the technical analyses of the root cause of the deviation,
proposes a corrective action and assesses technical impact for resolution.<o:p></o:p></span></p><p class="MsoListParagraphCxSpLast" align="left" style="margin: 0cm 0cm 0.0001pt 36pt; text-indent: -18pt;"><!--[if !supportLists]--><span lang="EN-US" style="font-family:Symbol;mso-fareast-font-family:Symbol;mso-bidi-font-family:
Symbol;mso-ansi-language:EN-US">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: &quot;Times New Roman&quot;;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><!--[endif]--><span lang="EN-US">Business
Owner defines the severity and Quality defines the priority.<o:p></o:p></span></p><p class="MsoNormal" align="left" style="margin: 0cm 0cm 0.0001pt;"><span lang="EN-US">&nbsp;</span></p><p class="MsoNormal"><span lang="EN-US">Corrective
action should include, where applicable, revision of requirements and
specifications, version changes to software, and re-testing.<o:p></o:p></span></p><p>

































</p><p class="MsoNormal"><span lang="EN-US">All
incidents must be analyzed and reviewed by QA.<o:p></o:p></span></p>